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The History of Pen Lover

The Pen Lover Boutique arises from the long-term experience in the field of writing instruments of its creator, Juri Giambelli. Having collected pens on the basis of his personal interest for decades, he decided to turn his passion into a business opportunity, which could embody, at the same time, an opportunity to bring together and develop the culture of good writing.

The mission of the Pen Lover Boutique includes the complete satisfaction of its customers as buyers of prestigious products and the support and continuous development of the culture of writing and of its instruments. The purpose is to contribute to preserve a centenary tradition which connects men to their culture through the art of writing, which is nowadays more and more threatened by the diffusion of the new media.

The Pen Lover Boutique is therefore not only a shop, but also a virtual place where you can talk about, deepen and develop your research and passion for this wonderful world: we invite you to do so by contacting us for any request or suggestion.

Policy

We guarantee all of our items to be as described and photographed.

We will refund your purchase price in full (minus shipping) only if the item/s is/are not as described and significantly different from the picture shown on the website.

Please refer to the 'Damaged Shipments' section below if the item/s you purchased arrived damaged. If you want to return the item/s, please notify us immediately.

We need to be informed within seven (7) days from the date you received it/them.

The return shipping costs are entirely at your own expense. We need to receive the returned item/s in their original condition.

If these conditions are not fulfilled, we won't accept the restitution of any item.

Payments

All the payments must be made in advance, before we ship you the items.

We accept all the major forms of payment like Paypal, direct bank transfer or cheque. If you wish to use a different form of payment, please contact us and we will arrange the best solution for both of us.

We can't offer any Cash On Delivery Service.

Shipment

We make use of some of the best international express couriers (UPS, Fedex, DHL), but if you normally use a private courier, you can give them our address so that they can fetch your purchase directly.

The shipping rate for each item will be established according to its size, weight and destination.

We are not responsible for any custom duties, these kind of costs are entirely at your own expense.

We are professional sellers and we are obliged to declare the full value of the product/s that we ship to you.

We can also offer a shipping insurance covering the full value of the purchase on customer request, if you don't choose this option we won't be liable if any damage occurs during shipment.

Damaged Shipments

A shipping insurance at an additional cost (2% of your purchase price in full including shipping) is also available on all orders.

If an insured item arrives damaged, please keep its presentation box and its packing material and notify us and the shipping company immediately if you wish to file a claim.

A specialized armored transportation service is also available on request for high value pens.